Frequent Questions
FAQ with answers to our most common questions.
- How do I change the mobile app language?
- Do you sell Barcodes & Asset Tags?
- How can I track calibrations and scheduled maintenance?
- How do I receive billing receipts?
- How do I invite Employees to share tools?
- How do I add Connections?
- Can I cancel my trial or subscription?
- Do you validate email addresses?
- Can I transfer tools on my desktop?
- Can I loan or borrow items without having users "accept" the items?
- How can I add users to my account?
- How to Erase Cookies
- Does the information I enter on the trial transfer to my Live system?
- Password Reset
- How much information do I need to setup a new Item?
- I have too many tools to enter on a phone. Is there another option?
- My screen is blank when I try to scan a barcode
- Can I track tools in ShareMyToolbox, but not display them to my connections?
- Can I purchase ShareMyToolbox from outside the US?
- Do you offer discounts for volume purchases?
- How do I return a pending tool?
- Can my employees share tools between themselves without checking them back in?
- What are "terms" in Settings?
- What counts as a paid user on ShareMyToolbox?
- Do I need a credit card to sign up for the trial?
- Does the trial have full functionality?
- Can I use ShareMyToolbox for sharing other items?
- Can I setup connections that don't have an email address?
- How to assign tools to an employee who does not have a smart phone.
- What credit cards are accepted when I subscribe?
- Someone broke into a truck and stole all of my tools. How do I report this to the insurance company?
- I'm a small business and we own many identical tools. How can I easily identify these?
- How much room will ShareMyToolbox take up on my mobile device?
- How do I search for a tool?
- How can I track tool damage?
- How are other contractors tracking tools?
- Can I reimport my tools to fix some mistakes I made?
- Can I get reports listing the tools I own or show a transaction history?
- Can I log into multiple devices?