Frequent Questions

FAQ with answers to our most common questions.

• How do I change the mobile app language?
• Do you sell Barcodes & Asset Tags?
• How can I track calibrations and scheduled maintenance?
• How do I receive billing receipts?
• How do I invite Employees to share tools?
• How do I add Connections?
• Can I cancel my trial or subscription?
• Do you validate email addresses?
• Can I transfer tools on my desktop?
• Can I loan or borrow items without having users "accept" the items?
• How can I add users to my account?
• How to Erase Cookies
• Does the information I enter on the trial transfer to my Live system?
• Password Reset
• How much information do I need to setup a new Item?
• I have too many tools to enter on a phone. Is there another option?
• My screen is blank when I try to scan a barcode
• Can I track tools in ShareMyToolbox, but not display them to my connections?
• Can I purchase ShareMyToolbox from outside the US?
• Do you offer discounts for volume purchases?
• How do I return a pending tool?
• Can my employees share tools between themselves without checking them back in?
• What are "terms" in Settings?
• What counts as a paid user on ShareMyToolbox?
• Do I need a credit card to sign up for the trial?
• Does the trial have full functionality?
• Can I use ShareMyToolbox for sharing other items?
• Can I setup connections that don't have an email address?
• How to assign tools to an employee who does not have a smart phone.
• What credit cards are accepted when I subscribe?
• Someone broke into a truck and stole all of my tools. How do I report this to the insurance company?
• I'm a small business and we own many identical tools. How can I easily identify these?
• How much room will ShareMyToolbox take up on my mobile device?
• How do I search for a tool?
• How can I track tool damage?
• How are other contractors tracking tools?
• Can I reimport my tools to fix some mistakes I made?
• Can I get reports listing the tools I own or show a transaction history?
• Can I log into multiple devices?